The Access Hardware story began in **** as a family owned and operated company and has grown to become Australia's leading supplier of commercial door hardware, locksmithing, and security solutions.
With 350+ team members nationally and the acquisition of API Access & Security, we are now the largest commercial locksmith and security network in Australia — and growing.
We are looking for an enthusiastic and customer focused National Customer Service Representative to join our Trade Sales team in North Melbourne.
About the Role:
As the National Customer Service Representative, you will play an important role in delivering an exceptional customer experience while supporting our Trade Sales function.
You will work closely customers and Business Development Managers to process orders and help customers find the right product solutions.
You will:
Respond to customer enquiries via phone, counter, email and online channels
Provide excellent customer service across trade sales, quotations, and order processing




Provide product information and solution focused support to customers
Prepare sales quotation, process sales and purchase orders
Manage customer order and ensuring accurate and timely communication
About You:
To be successful in this role, you will have:
A strong customer service focus
Good communication skills
Good attention to detail and accuracy
Ability to multitask in a fast-paced trade business
Be a Team Player
Previous experience in architectural hardware is a plus, but not required
Why Access Hardware?
Ongoing training & development opportunities
Growth opportunities opportunities across our national network
Paid Parental Leave
Paid Birthday Leave
Employee Assistance Program (EAP) for you and your family
Learn more:

Aboriginal and Torres Strait Islander peoples are encouraged to apply.
The successful candidate will be required to provide a current National Police Clearance.

📌 National Customer Service Representative – Trade Sales (Melbourne)
🏢 Access Hardware Pty
📍 Melbourne