Introduction
About Us
Terralytics Australia is a Melbourne-based land market intelligence platform.
We bring more than a decade of structured greenfield land data into one place, tracking lots from release through construction to settlement so developers, builders, planners, financiers and government can make faster, evidence-based decisions.
We were named winner of the Sales & Marketing Start-Up Award at the **** Proptech Awards.
We're looking for a
Marketing and Customer Support Coordinator
to join our team.
The Role
This role provides administrative, operational, and client support across the Terralytics business owning marketing activities, customer onboarding/offboarding, CRM and data management, reporting, and support for new product rollouts.
It suits a hands-on all-rounder comfortable working across functions in a lean, small-business environment to deliver a great client experience.
Key Responsibilities
Marketing Coordination:
Maintain marketing plans and track activity performance; coordinate approvals for ad-hoc opportunities
Prepare and publish marketing materials (copy, imagery, documents) for EDMs, social, and the website
Maintain the CRM's accuracy — lead/client databases, user access, and data integrity
Customer Support Coordination:
Triage, respond to, and escalate support requests through to resolution
Manage customer onboarding/offboarding with the sales team
Coordinate client meetings, demo bookings, and communications




Keep subscription and user data current in the CRM; flag inconsistencies and upcoming expirations to Sales
Reconcile invoices against the CRM; report on customer engagement
General Business Support:
Coordinate meetings and business initiatives; report on budget/schedule compliance
Provide general administrative support across the business
Help prepare sales reports, board packs, and presentations
Maintain user guides and process documentation
Support testing, documentation, and rollout of new product features
Qualifications & Experience
Experience across marketing, customer support, and sales support.
Experience using CRM systems, ideally Salesforce.
Experience with CMS and EDM platforms.
Understanding and experience with SEO and social.
Ability to multitask in a fast-paced, lean operating environment.
Strong written and verbal communication skills.
Experience with testing, product rollouts, or basic technical processes.
Experience preparing documentation, reports, or training materials.
Tertiary qualifications in Marketing, Business, Commerce or related field (desired).
Why Join Us?
Help shape a rapidly growing PropTech business.
Work closely with senior leadership.
Adaptable, collaborative environment.
Tools of the trade provided (Laptop, phone, etc)
Competitive Base Salary
Apply now by sending your CV and cover letter to be considered for this exciting opportunity.
Description

📌 Marketing And Customer Support Coordinator (Victoria)
🏢 Elmo
📍 Victoria