Iconic Australian owned global retail business
Salary + Profit Share, South Melbourne location, Member Discounts & more!
Hybrid role in a vibrant team where we embrace pace, encourage new ideas & leadership
Spotlight Group Holdings (SGH)
is more than just a retail giant—we're a dynamic, family-owned Australian success story comprising iconic brands like
Spotlight
,
Anaconda
and
Harris Scarfe
.
As market leaders in the Australian retail space, we're growing our highly entrepreneurial team, and we need a
hands-on, inspiring leader
to optimize our digital customer journey.
This is a high-impact,
hybrid role
where you'll embrace a fast-paced workplace, drive process improvements, and truly
own
the digital fulfillment experience for millions of customers.
If you thrive on pace, embrace new ideas, and are ready to step up, this is your chance to make a real mark on one of Australia's largest retailers.
What You'll Be Doing
As the
eCommerce Operations Team Leader
, you will be the linchpin connecting our online promise to real-world delivery.
Your day-to-day will be dynamic, challenging, and rewarding:
Lead a High-Performing Team:
Inspire, coach, and mentor
your team of Ecommerce Operations Administrators, fostering a culture of excellence, ownership, and continuous improvement.
Master the Fulfillment Journey:
Oversee and optimize
every step
of the order fulfillment process—from picking and packing to timely shipping—ensuring exceptional speed and accuracy.
Champion the Customer:
Take ownership of complex online order inquiries and escalations, turning potential pain points into
delightful customer service experiences.
Drive Efficiency:
Proactively identify bottlenecks and lead
continuous process improvement
initiatives to boost operational efficiency and scale our digital business.
Strategic Collaboration:
Build strong working relationships with store teams, shared services, and key senior stakeholders to ensure seamless end-to-end operations.
Data-Driven Decisions:




Prepare, monitor, and present
KPI reports
to senior leaders, using data to inform strategy and identify critical areas for optimization.
What You'll Bring
You're a proactive, solution-oriented leader with a genuine passion for retail operations and the digital customer experience.
Proven Experience:
At least
2+ years
of hands-on experience in eCommerce Operations, Online Fulfillment, or a similar logistics-focused role.
Leadership Credibility:
Prior, demonstrable experience
managing and mentoring a small team
, ideally within a fast-paced retail or logistics environment.
Operational Know-How:
Strong practical understanding of order fulfillment, inventory management, and best-practice customer service processes.
Problem-Solver:
Excellent analytical skills, with a proven ability to solve complex operational challenges efficiently and effectively.
Communication Power:
Exceptional interpersonal skills and the ability to manage diverse stakeholders, drive outcomes, and clearly present data.
Why Spotlight Retail Group?
We pride ourselves on offering more than just a job; we offer a
career growth platform
within a supportive, innovation-focused culture.
Financial Rewards:
Enjoy a
competitive salary
combined with a significant
Profit Share
component.
Work-Life Balance:
Generous
hybrid working model
from our centrally located South Melbourne office, close to the market.
Unbeatable Discounts:
Access incredible
Team Member Discounts
across all our iconic brands (Spotlight, Anaconda, Harris Scarfe).
Impact & Exposure:
Direct exposure to key
senior stakeholders
in one of Australia's largest retailers, allowing you to influence high-level strategy.
Growth Culture:
A dynamic environment that
rewards initiative, creativity, and career development
opportunities.
Extra Benefits:
Access to an Employee Assistance Program (EAP) and Gym Membership Discounts.
Ready to lead the future of digital operations for Australia's favourite retailers?
Apply now and tell us how you'll elevate our customer experience!

📌 Ecommerce Operations Team Leader (Victoria)
🏢 Anaconda Careers
📍 Victoria