Contact Centre Officer

Brisbane CBD | Monday to Friday | $40 per hour super | Immediate Start | 4-Month Temporary Assignment

Are you passionate about helping people and making a genuine difference in your community? Sharp & Carter is looking for an experienced Temporary Contact Centre Representative to join our client's customer engagement team.

This opportunity is ideal for a customer-focused professional with experience across the healthcare and insurance industries. Working as the first point of contact, you will play a key role in supporting customers by helping them access essential services.

If you are passionate about making a positive impact, this is a fantastic prospect to make a valuable contribution while gaining experience within the healthcare and insurance sector.

Key Responsibilities
Respond to enquiries via phone, email, web and other approved communication channels in a qualified and timely manner
Provide accurate information regarding services, eligibility requirements, pathways and processes




Triage enquiries across multiple service streams and ensure customers are directed to the most appropriate team
Maintain accurate customer records, case notes and system updates
Resolve routine enquiries at first point of contact wherever possible
Escalate complex, sensitive or urgent matters appropriately
Follow organisational procedures, compliance requirements and service standards
Contribute to customer experience outcomes, responsiveness and service quality
Support a positive and collaborative team culture

About You:
Previous experience within a contact centre, intake, customer service or administration role
Solid communication skills with the ability to engage professionally and empathetically
Excellent attention to detail and accurate recordkeeping skills
Knowledge of privacy, confidentiality and safeguarding principles

What's on Offer?
Immediate start temporary assignment
Monday to Friday working hours, 8:30am - 4:30pm
Supportive and collaborative team environment
Potential for extension beyond the initial assignment

📌 Customer Service Officer Brisbane
🏢 Sharp & Carter
📍 Brisbane