Description
COMPANY
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane.
Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International.
Unmatched opportunities await you!
The next step in your career could lead to the greatest adventure.
We are excited to announce an chance for a
Guest Services Agent
to join our dedicated team at The Westin and Four Points by Sheraton Brisbane
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing globalteam and
become
the best version of you.
Role Overview:
As the
Guest Services Agent,
you
will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties.
This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly.
As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay.
Key Responsibilities:
You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
Manage all aspects of the front office department, tending to the guests and exceeding their expectations.
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties




Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
Drive loyalty through our loyalty programs and guest experiences
About You:
Experience with OPERA property management system or similar
Have at least 2 year experience preferably within a high volume environment
Opera experience preferred however not required
Outstanding relationship building skills
Excellent customer service experience
Confidence and skills to up sell and promote our venues
Passion for the Hospitality Industry
Learn, think and grow and continue to evolve in your role
Benefits
The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
'Great places to work' certified
Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all.
If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation.
If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at
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📌 Guest Services Agent (Brisbane)
🏢 Marriott Hotels Resorts
📍 Brisbane