15th September, ****
Customer Experience Specialist
Truganina VIC **** | Full-time
Our client is a leading Australian manufacturing and packaging business, seeking an experienced
Customer Experience Specialist
to join its team in Truganina.
Reporting to the Customer Experience Manager, you will manage an allocated customer portfolio and be the key contact for
customer enquiries, orders, delivery coordination and issue resolution
.
Key Responsibilities
Manage customer enquiries via phone and email
Process orders, amendments and delivery requests
Build strong relationships with an allocated customer portfolio
Support sales with quotes, pricing, reporting and administration
Liaise with manufacturing and supply chain teams to resolve issues
Manage invoices, PODs, credits and returns
Maintain accurate customer records and support forecasting activities




About You
Previous Customer Service, Internal Sales, Customer Experience or Planning experience
SAP experience is essential
CRM experience, ideally Dynamics
Strong administration and attention to detail
Excellent communication and relationship-building skills
Confident using Microsoft Office, particularly Excel
Proactive, customer-focused and able to manage competing priorities
This is a great chance to join an established organisation offering
career development, a supportive team environment and the opportunity to make a real impact on customer experience and business performance.
Apply now to discuss the opportunity with Symmetry HR.

📌 Customer Experience Specialist (Melbourne)
🏢 Symmetry Human Resources
📍 Melbourne