Tasks: Serve as the first point of contact for customers seeking technical assistance over the chat, phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team and to our development/product partner Identify and suggest possible improvements on procedures Requirements About You: Tech savvy with working knowledge of office automation products, databases and remote control Valuable understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field - N/A if still at university Commitment to work 3-4 days per week for a 12 weeks period

📌 It Helpdesk Internship (Perth)
🏢 Premium Graduate Placements Australia
📍 Perth