Are you passionate about leading a world-class service team and delivering impeccable service to customers?
At Aristocrat, we constantly drive innovation and creativity.
We aim to deliver the world's greatest gaming experience, and you could be vital in this effort.
As a Field Service Manager, your role will be crucial in boosting our product and reputation, ensuring customer satisfaction, and encouraging positive relationships within our vibrant team.
Join us in Sydney NSW, Australia, and be part of an ambitious and established leader in gaming entertainment!
What You'll Do Manage customer expectations and relationshipsConduct customer meetings to gather feedback and address concernsCoordinate service contracts and ensure adherence to termsIdentify and resolve service delivery issues promptlyLead and mentor a team of Field Service personnelConduct team meetings and provide technical updatesPerform venue, car, and tool audits to maintain standardsManage employee training, rosters, and leave in alignment with company policiesEnsure compliance with WH&S; regulationsExamine data and manage dashboards to observe performanceHandle customer calls and fault resolutionsManage parts inventory and ensure accurate utilizationCoordinate P&L; management,



including overtime and contract revenueEnsure all SLA's are met to verify customer satisfaction What We're Looking For Strong computer skills and basic knowledge of P&L; requirementsProven ability to manage and maintain cross-functional relationshipsStrong customer orientation with the ability to rapidly recognize areas of concernPrior experience in managing a team and leading service deliveryExcellent problem-solving skills and attention to detailAbility to examine data and produce insightful reportsStrong communication abilities and the capacity to guide through exampleExperience in the gaming industry or a related field is a plusWe offer robust benefits, global career opportunities, and the chance to work with a world leader in gaming entertainment.
Join Aristocrat and help us bring joy to life through the power of play!
Player.
We celebrate diversity and do not discriminate based on gender, race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Compensation Philosophy We offer a comprehensive pay and perks package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success.
Our approach is underpinned by a pay-for-performance belief in rewarding individual impact.
Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.

📌 Field Service Manager - Sydney Metro
🏢 Aristocrat Technologies
📍 Sydney