Customer Service Manager (Mandarin Required)

About the Role

Join one of the world's fastest-growing logistics companies as they continue to expand their Australian operations. As Customer Service Manager, you'll guide the team through real customer issues, shaping how the function runs, not just following a script.

Why Consider?
$100,000 to $120,000 + super, depending on experience
Join a rapidly growing global logistics company
Permanent full time role with long-term career opportunities
Supportive team workplace with genuine development opportunities
Convenient Villawood office location

Key Responsibilities
Lead and guide the customer service team, handling enquiries via phone and email and resolving complaints and service escalations
Investigate delivery delays, lost freight, and shipment issues,



coordinating with operations and transport teams
Maintain accurate customer records and follow up outstanding cases through to completion
Performance Report analysis, Identify recurring issues, drive service improvements, and support the team's day-to-day performance

What We're Looking For
Previous customer service experience, with some experience leading or guiding a team
Experience handling customer complaints and escalations
Robust communication and problem-solving skills, comfortable managing multiple priorities under pressure
Fluent in English and Mandarin, spoken and written

How to Apply

Kindly click "Apply" or contact Mander Tee at @linktal.com.au

📌 Customer Service Manager Mandarin Speakers Villawood
🏢 Linktal Recruitment
📍 Villawood