Description
Front Office Supervisor
At Four Points by Sheraton Perth, we make travel uncomplicated, comfortable and memorable.
Conveniently located in the heart of Perth's entertainment and business precinct, we're passionate about delivering genuine hospitality and creating great experiences for our guests and associates alike.
The Role
As a Front Office Supervisor, you will play a key role in the daily operation of the Front Office, ensuring every guest enjoys a seamless and welcoming experience.
Lead and support the Front Office team through daily operational activities
Supervise arrivals, departures and guest service delivery to ensure Marriott brand standards are consistently achieved
Act as a hotel ambassador, providing expert knowledge of the hotel, local area and guest services
Handle guest enquiries, requests and concerns with professionalism and efficiency
Manage guest reservations, cash handling and credit card transactions
Monitor room inventory and coordinate with internal departments to optimise guest satisfaction and hotel performance
Identify service improvement opportunities and implement solutions to enhance the guest experience
Provide coaching, motivation and performance support to Front Office associates
Assist with onboarding, training and mentoring activities to support associate development
Undertake Manager on Duty responsibilities when required, including managing incidents and guest recovery situations
About You
Demonstrated ability to lead and motivate a Front Office team, providing day-to-day supervision, coaching and performance support while maintaining Marriott service standards
Strong operational knowledge of Front Office functions, including arrivals, departures, guest recovery, room inventory management, cash handling and problem resolution in a fast-paced hotel environment
Ability to make sound decisions and work independently, confidently managing incidents, guest concerns and operational challenges




Proven capability to build effective relationships and develop talent through strong communication, collaboration, training and mentoring
Experience in a Front Office leadership or supervisory role within a hotel environment
Proficiency in Opera PMS (or equivalent Property Management System), Microsoft Office applications and guest service platforms
Excellent communication and interpersonal skills
A proactive, positive and solutions-focused approach
Full Australian working rights
What We Offer
Exclusive associate discounts on accommodation, food and beverage across Marriott International hotels worldwide for you, your family and friends
Career development opportunities with internationally recognised training programs and clear pathways for advancement within Marriott International
Access to Marriott's global network of hotels and brands, opening doors to opportunities around the world
Associate wellbeing support through our Employee Assistance Program
Employee Referral Incentive Program
A supportive and inclusive team culture that celebrates diversity and recognises success
The opportunity to work for the world's largest hotel company and one of the most recognised hospitality brands globally
At Four Points by Sheraton Perth, we are committed to creating an environment where associates feel valued, empowered and supported to grow.
If you are passionate about hospitality, enjoy leading teams and thrive in a fast-paced environment, we would love to hear from you.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an workplace where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

📌 Front Office Supervisor (Perth)
🏢 Marriott Hotels Resorts
📍 Perth