Casual Ticketing Host
Casual
Sydney CBD – The
Domain (AGNSW)
$***** per hour +
penalties and contribution to superannuation
Established in ****, the Art
Gallery of Recent South Wales is located in Sydney's The Domain adjacent to the
Royal Botanic Garden and near the Central Business District, the Gallery
acknowledges the original custodians of this land – the Gadigal people.
The Art Gallery attracts around 2.6 million visitors annually and runs Australia's largest education program with
over 90,000 student and teacher visits per year.
With our expanded campus the Art Gallery has
a new state-of-the-art building located next to our existing and much-loved
building.
Providing us with close to double the exhibition space, the expanded Art
Gallery enables us to share more art with more people and provide more family,
learning and educational programming for all our audiences.
We are seeking diverse, collaborative,
supportive and brilliant individuals to work alongside our existing talent and
build on our rich history to create an even more inspiring Art Gallery for the
future.
For more information about the Gallery and
our future, please visit our website .
About the Role
Ticketing Hosts are a first point of contact with
the public and are responsible for facilitating the sales of exhibition and
program tickets, memberships, and various packages.
The role will be supporting visitor
experience requirements including answering ticketing and administrative
enquiries across multiple locations, platforms and technologies.
This role delivers outstanding
visitor/customer service with best-practice ticketing outcomes.
Must
be available for weekend and occasional night shifts.
For
more information about the role please view the
role description
and
information for applicants
or call the nominated contact person listed in the
advertisement.
What Technical/Soft Skills you require




Previous visitor/customer service experience in the cultural or tourism sector.
Previous ticketing/sales and customer service experience in the cultural or tourism sector
Well-developed communication and interpersonal skills with the ability to deal courteously with visitors.
Experience in working with audiences of a diverse range of ages and abilities.
Confidence with visitor engagement and the influence required to increase membership sales.
Current Working with Children Check
A high degree of accuracy in money handling, credit card processing and daily reconciliations.
Targeted Questions
What are some of the ways that ticketing systems can improve the overall visitor experience?
(300-word limit)
A visitor approaches the ticket desk to purchase admission tickets.
During the conversation, you identify that they may benefit from becoming a member.
How would you introduce and promote a membership while ensuring the visitor feels welcomed and not pressured?
(300-word limit)
For your application to be considered, please submit your
application online and provide:
Your
resume (maximum five pages)
A covering
letter addressing the technical/soft skills, as outlined above
A response to the targeted
questions, in the text box provided in your application form
Part
of the assessment process may include additional online capability testing,
skills testing or work samples in accordance with the Government Sector
Employment Act ****, therefore you may be contacted to participate.
Pre-employment checks
are a critical part of our recruitment process and can include reference
checks,



working with children checks, criminal history checks, medical
assessments, as well as various other checks to ensure your suitability for the
role.
It should be noted that
discretion may be granted from the Art Gallery for those with a background
check record.
This is dependent on the role, its requirements, and the impact
it has on the Art Gallery as a whole.
A risk assessment will be carried out before
a determination is made in this regard.
Any criminal record information is kept
in the strictest confidence, is not placed on an applicant's personal file, and
is destroyed within very strict timeframes.
Our commitment to Diversity, Equity and
Inclusion
We are committed to
building a diverse, inclusive and flexible workplace and strongly encourage
applications from Aboriginal
and Torres Strait Islander people, people from diverse cultural and linguistic
backgrounds, people who identify as LGBTIQA+, people with a
disability and other diversity groups.
We strive to
achieve an inclusive and accessible experience for all candidates.
If you
require any adjustments at any stage of the recruitment process, please
reach out to the recruitment team via
******
.
You can also view our diversity and inclusion strategic framework
here
.
Enquiries
If you require further details about this role,
please contact Stephen Wilson Ticketing Manager on ***************, or
******.
If you require assistance submitting your application online or require adjustments during the recruitment process
, please contact the recruitment team via
******
.
For more
information about adjustments, please visit:
Information about adjustments available throughout the recruitment process
Closing date for applications:
10am on 29th September **** – applications must be lodged electronically.
Applications submitted via email will not be accepted.

📌 Casual Ticketing Host (New South Wales)
🏢 the original
📍 New South Wales