Optus is seeking a Contact Centre Specialist to deliver high-quality managed services and technical support for Cloud Contact Centre technologies across a government client.
You will work in a mature ITIL workplace, taking ownership of escalated issues, and supporting change and incident processes to ensure stability and superior customer experience.
The role blends hands-on troubleshooting with stakeholder engagement, contributing to customer satisfaction, compliance, process improvement, and
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📌 24/7 Noc Cloud Contact Centre Specialist (New South Wales)
🏢 Singtel
📍 New South Wales
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