Job Description
Jetstar is seeking a Senior Customer Advocacy Specialist based at our Collins Street Head Office.
You will lead a team addressing high‐risk, escalated customer disputes and investigations, working closely with legal and regulatory bodies to deliver fair outcomes.
You will be at the forefront of resolving sensitive customer complaints, communicating clearly with customers, regulators, and senior stakeholders, and helping protect the Jetstar brand with empathy and professionalism.