Senior Contact Center Support Engineer (New South Wales)

Senior Contact Center Support Engineer (New South Wales)

17 Sep
|
XPT Software Australia Pty
|
New South Wales

17 Sep

XPT Software Australia Pty

New South Wales

Job Description
Senior Contact Center Support Engineer (L2)
Genesys Engage Framework
Configuration Server, Message Server, Stat Server
SIP Server, T-Server, URS
Genesys Voice Platform (GVP)
Composer, Pulse, WDE
CTI and Contact Center Technologies
SIP/VoIP Fundamentals
Nice to Have Skills:
Outbound Contact Center (OCS)
Salesforce/CRM Integrations
REST APIs
Splunk, Grafana,Dynatrace/AppDynamics
AWS/Azure Cloud Knowledge
Verint/WFM Integration
Scripting (PowerShell, Python, Shell)

📌 Senior Contact Center Support Engineer (New South Wales)
🏢 XPT Software Australia Pty
📍 New South Wales

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