Job Description

Your Opportunity

As our Team Leader, Fraud Operations, you’ll lead, support and develop a team of Fraud Officers and Senior Fraud Officers. You’ll create an inclusive, high-performing setting where people feel explicit on expectations, supported in their development and empowered to deliver strong customer outcomes. Alongside day-to-day operations, you’ll build team capability, strengthen engagement and embed a culture of accountability, service and risk awareness.

You’ll also make an impact by:
Lead, coach and develop a frontline Financial Crime team, providing regular feedback, clear goals and meaningful development opportunities.
Build an engaged and inclusive team culture where people feel supported to perform at their best while maintaining service levels and customer outcomes.
Manage performance with fairness and consistency, recognise robust contribution and confidently address quality or capability gaps through coaching and clear action plans.

📌 Team Lead, Financial Crimes Sydney
🏢 Cuscal
📍 Sydney