Job Description

As a Claims Consultant in our Group Claims team, supporting members of the AustralianSuper fund, you'll play a meaningful role in helping customers navigate some of life's most challenging moments. Managing life insurance claims from commencement through to resolution, you'll deliver expert support, explicit communication, and positive outcomes for customers.

In this role, you will:
Manage a portfolio of Total and Permanent Disability (TPD) and Income Protection (IP) claims from end to end, delivering positive customer outcomes.
Provide exceptional service through proactive communication, stakeholder engagement, and explicit expectation management.
Assess claims, determine entitlements, and accurately calculate and process benefit payments.




Partner with medical professionals, rehabilitation providers, trustees, and internal specialists to support timely claim decisions.
Build trusted relationships with customers and stakeholders, providing expert guidance and empathetic support.
Ensure claims are managed in line with policy requirements, regulatory obligations, and best practice.
Participate in case discussions and peer reviews to achieve quality outcomes and share knowledge.
Contribute ideas and initiatives that enhance processes and improve the customer experience.

📌 Claims Consultant Aussuper Melbourne
🏢 TAL
📍 Melbourne