Job Description

We're looking for a full time Group Reservations Coordinator to join our Sales & Marketing team. This is a excellent chance for someone with prior hotel experience in Front Office, or Reservations, looking to transition towards a Sales & Marketing Career Path.

Key Responsibilities:
Manage and coordinate all group bookings end-to-end, rooming lists, payments, cancellations, and terms & conditions.
Prepare group information sheets and brief all hotel stakeholders ahead of group arrivals; maintain accurate filing of group reservations and correspondence.
Coordinate with other departments on special requests, VIP and complimentary room procedures, and reservation-related matters.
Manage group-related inventory, monitor business wash, and produce reports/statistics (e.g. Group Wash, Business Turndown, 3-month Forecasts) for the Director of Sales & Marketing and Revenue Manager.
Build and maintain relationships with PCOs, travel agents, and commercial organisations to generate business for the hotel.

📌 Group Reservations Coordinator South Brisbane
🏢 Novotel
📍 South Brisbane