Customer Service Officer Ballina, NSW | Ongoing Casual Chance | Immediate Start

Are you passionate about delivering exceptional customer service and helping your local community? We are seeking a friendly, professional and organised Customer Service Officer to support a busy local government customer service team in Ballina.

This is an ongoing casual opportunity with an ASAP start, ideal for someone who enjoys a fast-paced, customer-focused setting and has strong administration skills.

Key Responsibilities
Provide high-quality face-to-face, phone and email customer service.
Respond to customer enquiries and assist with Council-related forms and applications.
Process cash, EFTPOS and cheque payments, including reconciliations.
Perform a variety of administrative duties including data entry, document management and records maintenance.
Assist with development applications, animal registrations and customer requests.




Maintain accurate records and contribute to continuous improvement initiatives.

About You
Previous experience in a customer service role, ideally involving cash handling and administration.
Excellent communication and interpersonal skills.
Strong computer literacy, including Microsoft Office.
Ability to work both independently and as part of a team.
Certificate III in a relevant field and/or equivalent experience highly regarded.

Desirable
Experience in a local government environment.
Knowledge of the Ballina region and local community.
Experience in clerical or administrative support positions.

What's On Offer?
Immediate start
Ongoing casual assignment
$44.20 p/h
Opportunity to work within a respected local government organisation
Supportive team workplace
Varied and rewarding customer-focused role
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