Job Description
Expiation Notice Officer – (ASO2)
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Adelaide CBD | 3-Month Contract
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ASAP Start | $***** - $***** per hour + Super
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37.5 hours per week
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We are currently seeking an experienced Expiation Notice Officer (ASO2) to join a South Australian Government department based in Adelaide CBD.
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This is an excellent opportunity for someone with strong customer service, administration and call centre experience who is looking to build a long-term career within the South Australian Government environment.
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About the Role
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Working within a busy Expiation Notice team, you will be responsible for providing accurate information and assistance to members of the public while supporting the administration and processing of expiation notices.
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The role will suit someone who is confident communicating with a wide range of people, comfortable working in a high-volume call centre environment and able to interpret policies, procedures and legislation to provide accurate advice.
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Key Responsibilities
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Provide high-quality customer service and assistance to members of the public via telephone, email and online communication.
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Respond to customer enquiries and correspondence in accordance with relevant legislation, policies and procedures.
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Assess and process expiation notices accurately and efficiently.
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Review information and documentation to ensure notices are issued correctly.
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Handle enquiries in a professional manner, including dealing with challenging or difficult callers.
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Process and reconcile payments in accordance with established procedures.
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Maintain accurate database records and update information as required.
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Identify and correct data discrepancies through quality assurance and reporting processes.
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Undertake general administrative duties including audits, record keeping, minute taking and compiling information.
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Work collaboratively with team members to achieve individual and team performance targets.
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About You
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Previous call centre or high-volume customer service experience.
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Excellent verbal and written communication skills.
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Strong attention to detail and a high level of accuracy.
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Experience using large databases and Microsoft Office, particularly Word and Excel.
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The ability to interpret and follow legislation, policies, procedures and written instructions.
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Strong organisational skills and the ability to manage competing priorities.
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The confidence and resilience to handle challenging customer interactions professionally.
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A high level of integrity, confidentiality and professionalism.
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The ability to work effectively under general direction while also using initiative.
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Why Apply?
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This is a outstanding opportunity to gain valuable experience within a South Australian Government environment, with the potential to establish yourself within the public sector.
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We are particularly interested in candidates who are looking to develop a long-term career in government administration, customer service or compliance.
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Role Details:
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ASO2 equivalent
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3-month initial contract
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ASAP start
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$***** per hour + Super
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37.5 hours per week
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Adelaide CBD location
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Monday to Friday, standard business hours
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Government environment
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Criminal history check required
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If you have strong customer service skills, excellent attention to detail and are looking for an opportunity to establish yourself within government, we would love to hear from you.

📌 Expiation Notice Officer (South Australia)
🏢 Halcyon Knights
📍 South Australia