Job Description
At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients.
This is our promise to every patient, and it sits at the heart of everything we do.
No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking aSenior Officer Mobile Device Supportto Coordinate and deliver mobile technology support services for Ambulance Victoria's fleet of iOS and Android devices.
The role manages mobile devices, applications and SIM services, ensuring frontline staff have reliable access to the tools and technology required to deliver critical services.
This position is Full Time, Fixed Term (until August ****) and based at the Ballarat Business Centre.
About the role
Reporting to the Senior Team Leader Mobile Device Support, responsibilities of this position include, but not limited to:
Manage the mobile support queue and ensure timely resolution of incidents and service requests in line with service level objectives
Coordinate mobile device and application testing
Maintain accurate mobile device and SIM asset records
Commission and decommission mobile devices and SIM services
About you
To be considered for this position you will possess:
A degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience
Demonstrated experience delivering digital & technology support services that preferably include mobile device support in a corporate environment




Knowledge of mobile phone technologies and device management systems - Intune (MEM), Workspace one, Android and iOS
Knowledge of Telecommunications expense management systems
Proven history of detailed asset management and governance
Please see the position description for a full list of position requirements and key selection criteria.
Working at Ambulance Victoria
As a valued member of AV you will enjoy a qualified working environment that recognises the importance of work/life balance.
We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free in office parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.
If you are ready to be an integral part in bringing our values ofCare, Accountability, RespectandExcellenceto life at AV, we want to hear from you!
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure.




This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.
This position is classifiedAV3under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement ****.
The position description can be found on the AV Careers website.
How to apply
Your application is an integral part of the selection process and should include
Cover letter outlining your experience and interest in the position
Current resume
When submitting your application you will be required to respond to the following:
Describe your experience supporting and managing mobile devices, and applications.
Please note: Answers are limited to500words each and a separate document responding to the key selection criteria is not required.
Applications must be submitted by*****pm(AEST)onSunday 27 September ****.
Applications must be submitted via the AV Careers website to be considered.
Emailed applications will not be accepted.
For further information, please refer to 'Applying for a position with Ambulance Victoria'.
For any further queries please contact recruitment via email protected or .
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.
In the event you require a reasonable adjustment to support your application for this role, please contact us at email protected and a member of our Recruitment & Selection team will be in touch.

📌 Senior Officer Mobile Device Support (Ballarat)
🏢 Ambulance Victoria
📍 Ballarat