17 Sep
|
SOTI
|
South Australia
17 Sep
SOTI
South Australia
Job Description
SOTI is seeking a Manager, Technical Support to lead a high-performing team of L1-L3 engineers in ANZ, driving exceptional customer experience and SLA adherence.
You will coach, mentor, and optimize processes while collaborating with engineering, product, and regional leadership to resolve complex issues.
You will own incident management, implement improvements, and ensure metrics like CSAT and resolution time meet enterprise standards across the region.
#J-*****-Ljbffr
📌 Technical Support Manager: Lead Enterprise Support & Slas (South Australia)
🏢 SOTI
📍 South Australia