Job Description
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Available shift: 8:30am - 8:00pm,
11:00am - 8:00pm & 8:00pm - 7:15am
4 on 4 off

covering the 7 day week (All roles required for at least 2 weeks full time training, Monday - Friday 9am - 5pm from start date)
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Hourly rate:
£***** per hour (+ £1.50 per hour night allowance for night shifts)
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Location:
McCarthy House, Ringwood, BH24 3FA
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Do you want a role where you can make a difference?
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What you'll be doing as a Call Operator
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Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
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Accurately logging each call and inputting information into our CRM call handling platform
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Being an integral part of a supportive team that provides the best possible experience for Residents
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What we are looking for
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Customer service experience whether that be from call centres, retail, hospitality, or the care sector
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Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
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Someone with an empathetic approach
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Good standard of English and ability to enter data into systems accurately
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Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours
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What you can expect in return
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Competitive rates of pay, dependent of experience, typically £***** per hour
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Fantastic Colleague benefits
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Supportive and friendly team
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Extensive training from initial induction and throughout your career
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Career development opportunities
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Protected, secure and contemporary offices based in Ringwood
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Free on-site parking
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Rewarding work; you'll be making a positive difference every day
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Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!)
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This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.
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