Job Description
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. – Lead a high‐performing team. Shape customer experience. Grow with a trusted national brand. O'Brien® Automotive Glass is looking for an experienced, people‐driven leader to manage our Cranbourne Service Centre — one of our busiest and most energetic locations. If you thrive in a fast‐paced, hands‐on environment and love developing teams, this is your next career move.
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Why You'll Love This Role
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You'll be the heartbeat of a high‐volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day. You'll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.
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What You'll Be Doing
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Leading, coaching and inspiring your team
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Delivering exceptional customer service
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Managing key relationships with customers, insurers and suppliers
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Overseeing daily and weekly scheduling in a fast‐moving environment
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Monitoring performance, KPIs and budgets
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Driving safety, quality and continuous improvement
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Building a positive, high‐performance culture
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About You
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You're a people‐first leader with energy,



initiative and a genuine passion for customer experience. You thrive in a busy, hands‐on environment and know how to influence, motivate and build strong teams. You'll bring:
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Experience as a people leader, with strengths in coaching and performance management
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Strong communication and stakeholder management skills
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Confidence using systems and analysing operational data
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A collaborative, engaging leadership style
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Commitment to operational excellence and business growth
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Automotive industry experience (highly regarded but not essential)
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What's In It For You
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Supportive senior leadership team Ongoing learning, development and career progression Incentive program based on performance Employee discounts across O'Brien® and partner brands Laptop, phone and uniform provided Recognition and reward programs Community service and volunteering leave Be part of an iconic Australian brand
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Must have full Australian working rights.
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At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®,



worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.
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Founded in February **** by Frank G. O'Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‐being. Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company. Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers.
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Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since ****, O'Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer.
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In **** O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.
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O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.

📌 Service Centre Manager (Victoria)
🏢 O'Brien Glass Industries
📍 Victoria