You'll love this role if you're already used to standing in a customer's driveway explaining what needs to happen next, working through scopes with builders and keeping repairs moving when timeframes matter.
As a
Home Assessor
, most days start with a booked run sheet of site visits. You'll travel to damaged homes, inspect what's happened and confirm the appropriate repair method based on what you see. Some visits are straightforward while others require a more detailed, hands-on assessment, examining damage from accessible areas, identifying moisture paths and reviewing previous repairs that haven't held.
You'll spend time face to face with customers, explaining what happens next and being transparent about the outcome. While this is an on-road assessing role, there will also be times where you complete assessments from your desktop. You will also cultivate and sustain strong relationships with our customers and repairer network, all while upholding a high standard of customer service to represent the Youi brand.
You will be servicing across the Central Coast and Illawarra Region
What you'll be doing
Inspect the damage, make the call onsite and back your decision,



documenting the repair method so work moves forward
Walk through scopes with builders, resolving disagreements and keeping repairs moving when timelines or methods are challenged
Explain outcomes to customers face to face, walking them through what happens next and answering questions
Manage your daily run sheet of new and active claims—balancing inspections, scope creation, follow-ups and documentation
Use our online systems daily to complete reports
National travel may be required during catastrophe events, when extra support is needed in affected areas.
What you'll have
Experience as an Insurance assessor, Loss adjustor, Builder, Restoration Specialist or Estimator, where you've scoped repairs and worked directly with customers and builders or;
Experience in Desktop Home Assessing or Home Claims Management
What great looks like
You connect the details across damage, reports and policy to make sound decisions, even when the answer isn't obvious.
You roll up your sleeves when work
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📌 Claims Home Assessor (New South Wales)
🏢 Youi
📍 New South Wales