Job Description
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Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at
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Axiom Technologies is an Equal Chance Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates
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Roles and Responsibilities:
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Research and identify solutions to software and hardware issues
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Diagnose and troubleshoot technical issues, including account setup and network configuration
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Ask customers targeted questions to quickly understand the root of the problem
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Track computer system issues through to resolution, within agreed time limits
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Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
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Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
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Provide prompt and accurate feedback to customers
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Refer to internal database or external resources to provide accurate tech solutions
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Ensure all issues are properly logged
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Prioritize and manage several open issues at one time
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Follow up with clients to ensure their IT systems are fully functional after troubleshooting
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IT Skills and Experience
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Desired Experience:
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Computer OS/Peripherals troubleshooting
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Handling Different PC Operating Systems ( Windows 7/8 and 10)
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Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
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Basic knowledge of SOE and group policies
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Printer support
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Good knowledge of MS Office tools installation & troubleshooting
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Excellent customer service and people skills
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Field experience supporting a variety of technologies and services
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Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
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Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
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Personal Attributes:
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Excellent End-user computing skills.
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Good knowledge of Infrastructure support.
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Strong analytical and problem-solving capabilities
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Well-organized and extremely detail-oriented
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Strong customer service ethic and great communication skills, both oral and written
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Passionate about delivering quality no matter what you are doing
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Can work both independently and in a collaborative team-oriented environment
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A self-starter, motivated to push the limits and think outside of the box
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Fondness for solutions that are simple, elegant, and effective
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Ability to work with and maintain confidential information
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In-depth knowledge of:
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Windows OS (e.g. XP, Vista, Windows 7, 10)
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Microsoft Office applications
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PCLaptop hardware
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PCLaptop peripherals, including printers
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Mobile devices
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Basic knowledge of:
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Active Directory
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Exchange
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Apple OS
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SCCM
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IT Qualifications
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At least two of the following:
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PCLaptop OEM Maintenance Certification
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CompTIA A+ Certification
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Microsoft Certified IT Professional (MCITP) certification in the desktop area
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Microsoft Office Specialist (MOS) Certification
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Industry n
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Information Technology & Services
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Employment Type n
Contract
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📌 Desktop Support Officer (Victoria)
🏢 Axiom Technologies Group
📍 Victoria