Customer Success Manager | Sydney | EROAD

ERODR is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets. As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.

What you'll do
Own a portfolio of customer accounts and build relationships that last
Drive retention and growth across your portfolio
Act as the go-to subject matter expert on our products for your customers
Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify prospects
Report to the Customer Success Team Lead as part of a wider customer success function.

What you need
Around 3 years in a customer success, customer service or customer-facing account management role




A background in the technology or SaaS industry
Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology
Familiarity with CRM tools

Why join
Be part of a high-growth, innovative technology company making a genuine difference for customers
Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling
Work alongside a talented and collaborative team
Competitive perks package

Click here to learn more about working with us at EROAD

EROAD provide in-vehicle technology solutions to fleets in Recent Zealand, Australia and North America to help them operate more safely and efficiently - making our roads safer and more sustainable for everyone.
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📌 Customer Success Manager New South Wales
🏢 EROAD Australia
📍 New South Wales