Job Description
If you're looking to work for a great company, take the next step in your career and lead a high-performing service team, look no further!
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We're looking for a Frontline Manager to lead our service operations across Mitsubishi, Kia and Chery and deliver an exceptional experience to our customers every time.
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What's on offer:
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Attractive remuneration package,
commissions/bonuses
and company car/car allowance!
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Great employee benefits and discounts on vehicles, parts and servicing
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Real career progression opportunities with a company that takes promoting and developing our people seriously
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Supportive management team and a great workplace culture
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Work with three exciting and growing automotive brands – Mitsubishi,Kia and Chery
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A professional, friendly and team focused environment where we prioritise fun, professionalism and care
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As the Frontline Manager, your role will include:
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Leading and managing the Service Advisors and Frontline team
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Overseeing the day-to-day operation of the service department
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Ensuring customers receive an outstanding experience from vehicle drop-off through to collection
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Managing customer enquiries, concerns and complaints and ensuring issues are resolved promptly
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Monitoring workshop workflow and ensuring technicians are appropriately briefed on customer concerns
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Working closely with the Workshop Controller, Technicians and Service Management team to maximise efficiency and productivity
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Ensuring service and warranty processes are followed correctly
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Monitoring customer satisfaction, retention and key service department performance indicators
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Coaching, mentoring and developing your team to achieve their goals
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Maintaining high standards of communication, presentation and customer service
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Building strong relationships with customers and creating long‐term loyalty to our brands
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To be considered for this position, you will need:
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Previous experience as a Senior Service Advisor/Assistant Manager in a Dealership
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Excellent customer service skills including in person, in writing and over the phone
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Must like helping solving problems and helping customers
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Accuracy and a high attention to detail
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Current manual driver's licence
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If you're an experienced automotive service professional looking for the opportunity to step up, lead a great team and take your career to the next level, we'd love to hear from you!
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Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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About the Motorama Group
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The Motorama Group have been a Queensland icon for over 65 years.
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The business came from humble beginnings in **** as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.
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The group expanded to become one of Queensland's largest family‐owned automotive retailers before being acquired by Servco Australia in ****.
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Motorama Group is a, award‐winning multi‐franchise group with dealerships across the southside of Brisbane. Delivering current and pre‐owned vehicles, servicing and parts.
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About the Motorama Group
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The Motorama Group have been a Queensland icon for over 65 years.
n
The business came from humble beginnings in **** as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.
n
The group expanded to become one of Queensland's largest family‐owned automotive retailers before being acquired by Servco Australia in ****.
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Motorama Group is a, award‐winning multi‐franchise group with dealerships across the southside of Brisbane. Delivering new and pre‐owned vehicles, servicing and parts.
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📌 Frontline Manager (Queensland)
🏢 Motorama
📍 Queensland