Job Description
The Company
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Our client is a well-established cooperative operating in the services space, working with a network of 70 member businesses across ANZ. With customers ranging from aged care providers and hotel groups through to government bodies, they play a critical role connecting national and group-level customers with independent member businesses who fulfil the work on the ground.
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The Role
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This is a varied, high-volume customer service and account support role sitting at the centre of the business - coordinating between customers, members, and the warehouse to ensure orders are actioned smoothly and efficiently.
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You'll be the connective tissue in a busy, transactional environment: think inbound and outbound calls, order processing, liaising with member businesses to fulfil customer requirements, and supporting the invoicing process. No two days will look the same, and the back-and-forth nature of the role means you'll need to be quick on your feet and comfortable managing multiple moving parts at once.
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Key responsibilities will include:
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Managing inbound and outbound customer calls and orders
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Acting as the liaison between customers and member businesses to fulfil transactions
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Supporting the invoicing and back-end administrative process
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Building strong working relationships with both customers and members
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Assisting with account management for a portfolio of customers (think aged care groups, hotel chains, and government accounts)
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Picking up ad hoc problem-solving where things don't go to plan
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About You
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You're someone who thrives in a fast-paced, transactional environment and doesn't mind rolling up your sleeves. You'll be a natural relationship-builder who can juggle competing priorities without losing your cool.
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Ideally you'll bring:
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Prior experience in customer service, account management, or order processing — distribution, B2B, or FMCG backgrounds highly regarded
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A process-driven mindset — you like things to run smoothly and aren't afraid to bring structure where it's needed
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Strong communication skills and the resilience to manage high call/order volumes
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A team-first attitude — this is a close-knit crew who support each other
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What's On Offer
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$75,000 - $80,000 + Super, depending on experience
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Flexible working hours between 8:00am and 5:30pm
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Onsite, undercover parking in a bright, modern Penrith office
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Join a reliable, low-turnover team with genuine tenure and camaraderie
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Be part of a business in growth mode, with opportunity to develop your career
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📌 Customer Service (New South Wales)
🏢 Agrifutures
📍 New South Wales