Sharon AI is building the infrastructure powering the next generation of artificial intelligence.
As a rapidly growing technology business, we're building out our teams and functions to support the scale and complexity of the business as we continue to grow.We're looking for an experienced Customer Success Manager – APACto take ownership of relationships with Sharon AI's largest enterprise customers across Australia, with the opportunity to support customers across India, Singapore, China and the broader APAC region.
This is a high-touch, relationship-driven role where you'll act as a trusted partner to senior customer stakeholders, helping ensure customers are getting tangible value from Sharon AI's AI infrastructure while coordinating internally across Platform, Operations and Leadership teams to deliver an exceptional customer experience.
You'll be comfortable operating with a high degree of autonomy and judgement, managing expectations, setting boundaries when required and confidently navigating high-pressure customer conversations.
What You'll Be Doing
Own relationships with Sharon AI's key enterprise customers across APAC, acting as a primary point of contact
Build trusted relationships with both technical and executive-level customer stakeholders
Lead high-pressure conversations involving stakeholder management, delivery risks and customer issues
Manage priority issues and escalations with urgency, composure and sound judgement
Proactively identify customer risks and intervene early to prevent issues from escalating
Coordinate cross-functional resolution with Platform, Network and Operations teams
Act as the customer voice internally, ensuring customer needs and priorities are understood across the business
Manage expectations and respectfully challenge requests that may be unrealistic or misaligned
Work closely with the Customer Success Lead and wider CSM team as a functional peer and backup
Ensure customers are realising tangible value from Sharon AI's AI infrastructure




Support customer renewals, expansions and long‐term adoption through strong ongoing engagement
Support the continued scaling of Sharon AI's APAC service delivery across Australia, India, Singapore, China and other markets as required
Participate in a shared escalation rotation and be comfortable working outside standard hours when requiredTravel occasionally across APAC for face‐to‐face customer meetings and industry conferences
What We're Looking For
4+ years' experience in Customer Success, ideally withinCloud, Infrastructure or SaaS, with experience supporting enterprise customers
Experience managing high-value enterprise relationships and senior customer stakeholders
Strong written and verbal communication skills, with excellent business English
Solid organisational skills and the ability to manage multiple customers, requests and competing priorities simultaneously
Excellent attention to detail, particularly when tracking customer issues, actions and follow‐ups
A proactive, accountable approach with the ability to take ownership and see things through to completion
Strong problem‐solving skills, with the ability to think critically, assess risk and escalated issues appropriately
Strong interpersonal skills and the ability to build trusted relationships with both customers and internal stakeholders
Confidence operating in a fast‐paced, technical and constantly evolving environment
The ability to manage competing deadlines and priorities across multiple enterprise accounts
Willingness and ability to learn and understand technical concepts relating to AI,



cloud infrastructure and GPU‐based platforms
High level of reliability, ownership and judgement
A relevant tertiary qualification in Business, Communications, IT or a related field, or equivalent practical experience
Experience in any of the following areas would be highly regarded:
Previous Customer Success experience supporting customers across Asia/APAC
Experience within AI infrastructure, cloud infrastructure, GPU platforms or related technology environments
Experience working with large enterprise or high-value off‐take customers
Experience managing complex customer escalations and delivery risks
Experience working across multiple APAC markets and time zones
Why Join Sharon AI?
You'll be joining a rapidly growing Australian technology business at an exciting stage of its journey.
This is an opportunity to work closely with some of Sharon AI's most important customers while helping shape how we deliver customer success as the business continues to scale.
Hybrid working model with flexibility between working from home and our Australian office
Birthday leave
Employee Assistance Program (EAP)
Exposure to AI and next‐generation technology
The opportunity to work with enterprise customers across Australia and the broader APAC region
Variety and autonomy across customer relationships, escalations, delivery and growth
The chance to build your expertise across AI infrastructure, cloud and GPU‐based platforms
Opportunity to make a visible impact as Sharon AI continues to grow and scale
Work closely with senior customer stakeholders and internal leadership
Opportunity for occasional travel across APAC and attendance at industry conferences
If you're an experienced Customer Success professional who thrives on building strong enterprise relationships, enjoys solving complex customer challenges and wants to play a key role in a fast‐growing AI infrastructure business, we'd love to hear from you.
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📌 Customer Success Manager (Gpuaas) (Brisbane)
🏢 Sharon AI
📍 Brisbane