Job Description
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RACV Healesville Country Club & Resort | Permanent Full Time
Generous employee benefits & discounts on RACV products & 10 resorts
Join a trusted Australian brand & Victoria's largest member-based organisation
Great things start here
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Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
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At RACV Healesville Country Club & Resort, in Victoria's Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
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We are seeking an experienced and motivated
Front Office Duty Manager
to join our team on a
Permanent Full Time
basis.
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You will be responsible for the day-to-day operation of the Country Club & Resort during your shift, ensuring exceptional service is delivered to members, guests and visitors at all times. As a hands-on leader, you will support and guide the Front Office team, work closely with Housekeeping and other departments, and play a key role in maintaining smooth operations across the property.
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You will supervise daily operations, resolve guest concerns, support team development, maintain service standards, and help create a safe and welcoming environment for both guests and employees. This role is ideal for an experienced hospitality professional who enjoys leading from the front and thrives in a fast-paced environment.
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As RACV Healesville Country Club & Resort operates 24 hours a day, 7 days a week, this Permanent Full Time role requires flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.
This could be just the right role for you?
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As a
Front Office Duty Manager
, you will play a key role in the day-to-day operation of Healesville Country Club & Resort.
Your key responsibilities will include:
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Lead, supervise and support the Front Office team to deliver exceptional guest experiences
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Respond to guest enquiries, requests and feedback promptly and professionally
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Ensure smooth Front Office operations, including check-in, check-out and guest services
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Liaise with Housekeeping, Maintenance and other departments to ensure guest needs are met
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Assist with training, coaching and development of team members
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Support resort operations and maintain awareness of conferences, events and activities across the property
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Monitor property presentation and service standards to ensure a consistently high-quality guest experience
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Maintain a safe and secure environment for guests and employees
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Respond to incidents and emergencies as required and support resort-wide operational needs
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What you'll need to be successful
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Previous experience in a Front Office supervisory, Duty Manager or leadership role within a hotel, resort or hospitality environment




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Experience in a 4-5 star hotel or resort environment, with Opera PMS experience highly regarded
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Strong leadership skills with the ability to coach, motivate and develop team members
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Excellent communication, problem-solving and guest service skills
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Confidence in managing guest feedback and resolving issues professionally
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Strong organisational skills and attention to detail in a fast-paced environment
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Knowledge of emergency procedures and the ability to remain calm under pressure
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Current Driver Licence
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Hold a valid Working With Children Check or be willing to obtain one
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Excellent personal presentation and a genuine passion for hospitality
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Flexibility to work across a 7-day rotating roster, including weekends and public holidays
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We are Offering
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Permanent Full Time leadership opportunity
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Chance to join during an exciting period of growth
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Ongoing training, learning and career development opportunities
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Generous discounts on accommodation across 10 RACV resorts, dining, roadside assistance and insurance products
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Access to health and wellbeing benefits, including discounts on gym memberships, golf, spa treatments and more
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Employee benefits including paid volunteer leave, parental leave, employee referral incentives and Employee Assistance Program support
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Complimentary onsite parking
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Employee recognition programs and reward initiatives
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A supportive, values-led culture where collaboration, development and exceptional guest experiences are genuinely valued
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The RACV difference
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Challenge yourselfwith diverse work and go further than you thought at RACV.
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#J-*****-Ljbffr

📌 Duty Manager (Melbourne)
🏢 RACV
📍 Melbourne