Job Description
First Focus seeks a senior CX leader to shape and execute a customer experience strategy across delivery teams. You will combine customer feedback with data to prioritize improvements that ease, speed, and inform customers at every step.
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You will influence priorities without direct authority, champion a Super-Green standard, and develop capabilities through coaching and training while reporting to the Chief Experience Officer.
📌 Customer Experience Strategy Lead (New South Wales)
🏢 First Focus
📍 New South Wales
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