THE ROLE

The Complex Needs Coordinator provides consultation and coordination services for clients with complex support needs and is a single point of contact for service providers, clinicians or people seeking general information about complex needs service responses/interventions. Complex needs service responses/interventions include Multiple and Complex Needs Initiative (MACNI), the Support for High-Risk Tenancies (SfHRT) program and broader complex needs responses.

THE ROLE

The Complex Needs Coordinator provides consultation and coordination services for clients with complex support needs and is a single point of contact for service providers, clinicians or people seeking general information about complex needs service responses/interventions. Complex needs service responses/interventions include Multiple and Complex Needs Initiative (MACNI), the Support for High-Risk Tenancies (SfHRT) program and broader complex needs responses.

The Position Will
Provide consultation and coordination services and facilitate service planning for clients with complex support needs, including MACNI and SfHRT clients




facilitate relationships between departmental program areas and external services, as well as provide capacity building regarding support provision for clients with complex needs
partner with service providers to develop integrated responses and promote practice excellence
identify systems gaps, risk factors and training prospects that will improve service systems for clients with complex needs
support the Area Client Support and Housing unit and represent the program in various environments.

Accountabilities Include
Provide or contribute to authoritative and expert advice and recommendations with a specific program or area-based focus, consistent with organisational goals and values.
In collaboration with the relevant Manager, manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and expectations.
Interpret and apply business plans and policies in own area of responsibility and provide advice to others on design and implementation issues.
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📌 Senior Complex Needs Coordinator Melbourne
🏢 Victorian Department of Families, Fairness & Housing
📍 Melbourne