Job Description
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Account Manager – MSP | Fully Remote | $100k + Super
About the Role n
Managed Service Provider is looking for an Account Manager to own and grow a portfolio of existing SME and mid-market clients. This is a retention- and growth-focused role, you'll be the primary point of contact for a book of clients, identifying upsell opportunities, resolving escalations and building the kind of relationships that keep clients long-term. Fully remote, servicing clients across Australia.
What You'll Do n
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Own a portfolio of existing MSP clients as their primary relationship contact
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Conduct regular account reviews and identify opportunities to expand services
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Work closely with technical/service delivery teams to ensure client satisfaction and SLA performance
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Manage renewals and contract negotiations
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Act as escalation point for client issues,



coordinating internally to resolve them
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Track account health, pipeline, and forecasting in CRM
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What We're Looking For n
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Experience in account management, client success, or a similar client-facing role within an IT services or MSP workplace
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OR SDR/BDR experience with a genuine interest in moving into a full-cycle account management role
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Strong communication and relationship-building skills
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Comfortable managing competing priorities across a client portfolio
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Self-motivated and effective working remotely
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What's on Offer n
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$100,000 + superannuation
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Fully remote role
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#J-*****-Ljbffr

📌 Account Manager (Queensland)
🏢 Kaliba
📍 Queensland