Job Description
n
02nd September, **** n
n
n
Customer Service Consultants (Contact Centre) - multiple roles available
n
Based onsite 5days in Milton QLD - one train stop from Brisbane CBD
n
Brand new team - Exclusive roles with WorkTrybe + Sumo Energy
n
Paying $60K+Super - Permanent opportunity - grow your career in nurturing, fun environment
n
Full time roles - 7.30am-6pm rotating roster, Monday-Friday
n
Be part of something new. Help rebuild a brand. Grow your career.
n
nWorkTrybe have been partnering
exclusively with Sumo Energy
as they establish a brand recent Queensland contact centre team. This is your chance to
join a growing team of enthusiastic individuals
, shape the culture and build your career in a business that's going through a major transformation.n
n
The Role
n
nAs a Customer Service Consultant, you'll be the voice of Sumo Energy helping customers with a wide range of enquiries while delivering an experience that actually feels human.n
nThis is a
high-volume inbound contact centre role
******* calls per day), where quality, empathy and attention to detail matter.n
n
n
Handling inbound customer enquiries across billing, payments and accounts
n
Updating plans, tariffs & account details
n
Navigating multiple systems and maintaining accurate notes (critical!)
n
Managing conversations in line with strict
energy industry compliance
n
Identifying when to escalate (e.g. safety concerns like gas leaks)
n




Taking the extra time to ensure customers feel heard and supported
n
n
What we're looking for
n
n
n
Strong
customer service mindset
- friendly, empathetic and solutions-focused
n
Experience in a
call centre or customer-facing role
(entry-level considered)
n
Excellent
communication & listening skills
n
Ability to
learn systems quickly
and work across multiple screens
n
High attention to detail, especially with
note-taking and compliance
n
A proactive attitude - willing to learn, improve and grow
n
Comfortable working in a regulated environment
n
Energy experience is
not required
- full training providedn
Shifts & Salary
n
n
n
$60,000 + Super
n
Monday-Friday
rotating roster between
7:30am - 6:00pm
to service customers across Australia
n
37.5 hours per week
n
Why join Sumo Energy?
n
nSumo Energy is rebuilding with new leadership, fresh direction and a clear goal: deliver better outcomes for customers and create a workplace people genuinely enjoy.n
nYou'll be joining a team where:n
n
n
Leadership is hands-on and supportive
n
The environment feels like a
startup within an established business
n
There's real opportunity to
progress and shape your career
n
n
nReady to be part of the rebuild?n
nIf you're looking for more than "just another call centre job" - and want to be part of something you can actually influence - we'd love to hear from you.n
n*Full working rights are required for this role. n
n
n

📌 Customer Service Consultants (Queensland)
🏢 WorkTrybe
📍 Queensland