Job Description
Description
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AUTHENTICALLY YOU
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Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
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CURATING ORIGINALITY TAKES TALENT
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This integral role provides a high level of service to guests experience and presents an amazing opportunity to play a key role in the world's largest W Hotel, with 588 rooms, suites and studios. the Whatever Whenever Supervisor should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey. Additional responsibilities include, but are not limited to;
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Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
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Assist staff with expediting problem payments (e.g., problems processing credit card).
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Pre-assign room allocations in correspondence with the collected data on the reservation – input traces, alerts, comments.
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Can facilitate department meetings and WhatsUp Briefings and continually communicates a clear and consistent message regarding the Welcome goals to produce desired results.
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Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
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Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing.
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Compile and review daily
reports/logs/contingency
lists.
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Complete cashier and closing reports.
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Provide guests with directions and property information.
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Accommodate guest requests, contacting appropriate staff if necessary.



Follow up to ensure requests have been met.
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Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.
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Notify Loss
Prevention/Security
of any guest reports of theft.
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Assist management in training, motivating, and coaching employees; serve as a role model.
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Overall, the Whatever Whenever Supervisor should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.
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EDUCATION OR EXPERIENCE
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High school diploma or GED; minimum 2 years experience in Guest Services role or related professional area.
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PERKS
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Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
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The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
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Discounts on food & beverage across all our hotels
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Recognition programs to keep you motivated
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Wellbeing & mindfulness programs to ensure you stay healthy
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Employee Assistance Program
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'Great Places to Work' certified
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MI RECOGNITION
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Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
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MI CAREERS SOCIAL MEDIA ACCOUNTS
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Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
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CTA TO LEARN MORE
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Visit
whotels.com/careers
to learn more about our workplace culture and career opportunities.
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DIVERSITY AND INCLUSION STATEMENT
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Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
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📌 Whatever Whenever Supervisor (New South Wales)
🏢 Marriott Hotels Resorts
📍 New South Wales