Job Description
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IT Skills and Experience
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Desired Experience:
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Computer OS/Peripherals troubleshooting
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Handling Different PC Operating Systems ( Windows 7/8 and 10)
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Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
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Basic knowledge of SOE and group policies
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Printer support
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Good knowledge of MS Office tools installation & troubleshooting
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Excellent customer service and people skills
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Field experience supporting a variety of technologies and services
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Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
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Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
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Personal Attributes:
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Excellent End-user computing skills.
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Good knowledge of Infrastructure support.
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Strong analytical and problem-solving capabilities
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Well organized and extremely detail-oriented
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Solid customer service ethic and great communication skills, both oral and written
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Passionate about delivering quality no matter what you are doing
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Can work both independently and in a collaborative team-oriented environment
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A self-starter, motivated to push the limits and think outside of the box
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Fondness for solutions that are simple, elegant, and effective
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Ability to work with and maintain confidential information
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In-depth knowledge of:
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Windows OS (e.g. XP, Vista, Windows 7, 10)
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Microsoft Office applications
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PCLaptop hardware
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PCLaptop peripherals, including printers
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Mobile devices
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Basic knowledge of:
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Active Directory
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Exchange
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Apple OS
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SCCM
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📌 Desktop Support Officer (New South Wales)
🏢 Axiom Technologies Group
📍 New South Wales