JJC Electrical Services is a fast-growing electrical company servicing residential, real estate and emergency clients across Adelaide.
We're looking for a highly organised and proactive Operations & Scheduling Coordinator to take ownership of our daily scheduling, customer communication and office operations.
This is not a basic reception role.
You'll coordinate a busy team of electricians and apprentices, manage jobs from the initial enquiry through to completion and play an important part in the continued growth of the business.
As the company expands, there is genuine room for this position to develop into a senior operations or office management role for the right person.
ABOUT THE ROLE
Your responsibilities will include:
Managing and coordinating the daily schedule for electricians and apprentices
Booking and allocating jobs based on location, urgency, skill requirements and availability
Monitoring the schedule throughout the day and responding quickly when plans change
Communicating job details, access requirements and schedule updates to technicians
Answering incoming telephone calls, emails and customer enquiries
Creating and maintaining jobs and customer records within ServiceM8
Keeping customers informed about appointment times, delays and job progress
Preparing and sending quotes, invoices and payment reminders
Following up outstanding quotes, approvals, deposits and invoices
Assisting with Xero and general accounts administration
Managing leads, customer communication and follow-up processes through GoHighLevel
Maintaining customer pipelines and assisting with automated workflows
Liaising with property managers and customers
Coordinating urgent and after-hours electrical call-outs
Checking that job notes, photographs, forms and required documentation have been completed
Supporting the director with administration and daily operations
Helping develop and improve systems as the company continues to grow
ABOUT YOU
To succeed in this role, you will ideally have:




Previous experience in scheduling, service coordination, administration, dispatch or operations
Experience coordinating field staff, technicians or tradespeople
Solid organisational skills and the ability to manage a high-volume workload
Confidence making scheduling decisions and reorganising work when priorities change
Excellent telephone, email and customer-service skills
Strong attention to detail and accurate data-entry skills
The ability to take ownership and follow tasks through to completion
A calm and solutions-focused approach when handling urgent issues
Confidence using calendars, job-management systems and cloud-based software
A reliable, positive and team-focused attitude
HIGHLY REGARDED
ServiceM8 experience
GoHighLevel CRM experience
Experience managing customer pipelines, automated workflows and lead follow-ups
Experience within electrical, plumbing, HVAC, construction, property maintenance or another trade-service business
Experience coordinating technicians, work orders and field-service scheduling
Experience preparing quotes, invoices and purchase orders
WHAT WE OFFER
A welcoming, down-to-earth and supportive team environment
Genuine room to grow as the company continues to expand
A workplace where your ideas and contribution are genuinely valued
The opportunity to develop into a senior operations or office management position
Regular team events and opportunities to celebrate wins together
A key role with real responsibility and input into the business
Competitive remuneration based on your experience
A supportive, energetic and close-knit team
Variety and ownership rather than repetitive reception work
Training and support as you transition into the position
The opportunity to improve systems and help shape how the office operates
We're looking for someone who wants more than just another administration job.
This is an opportunity to become a key part of a growing company, take ownership of its daily operations and build a long-term position around your strengths.
#J-*****-Ljbffr

📌 Operations & Scheduling Coordinator (Adelaide)
🏢 JJC Electrical Services
📍 Adelaide