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The Prospect
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Key Responsibilities
Leadandoverseedailyfrontofficeoperationsandguestservicedelivery
Supervise,coachanddevelopthefrontofficeteam
Createapositiveandcollaborativeworkplaceculture
Handleguestfeedbackandresolveconcernsprofessionally
Ensureallfrontdeskproceduresarecompletedaccuratelyandefficiently
Deliverexceptionalcustomerserviceandexceedguestexpectations
Prepareandmanagestaffrostersandpayrollrequirements
Workcloselywithhousekeepingandmaintenancetomaintainpropertystandards
Ensurecompliancewithcompanypolicies,proceduresandservicestandards
SupporttheHotelManagerwithdailyoperationalresponsibilities
ManagehoteloperationsintheabsenceoftheHotelManager
Maintainhighstandardsofprofessionalismandguestsatisfaction
Requirements & Eligibility




PreviousexperienceasaDutyManager,ManageronDuty,AssistantManagerorsimilarleadershiprole
Experienceworkingwithina4-staror5-starhotelenvironment
Strongleadershipandteammanagementskills
Excellentcustomerserviceandguestrelationshipmanagementabilities
Strongcommunicationandinterpersonalskills
Abilitytoworkeffectivelyunderpressureinafast-pacedenvironment
Excellentorganisationalandtimemanagementskills
Professionalpresentationandpositiveattitude
Abilitytocollaboratewithmultipledepartments
Commitmenttodeliveringoutstandingguestexperiences
Special Instructions
Eligibleforvisasponsorshipifrequiredfortherole.
Full visa sponsorship available under Australia Subclass * Employer Nomination.
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📌 Guest Service Manager Gold Coast
🏢 BuildRight Construction AU
📍 Gold Coast