Manager, Contact Centre Quality & Ai Improvement (New South Wales)

Manager, Contact Centre Quality & Ai Improvement (New South Wales)

17 Sep
|
Qantas Airways
|
New South Wales

17 Sep

Qantas Airways

New South Wales

Job Description
Qantas Airways is seeking a Manager Business Improvement for Contact Centres at our Mascot Head Office.
The role focuses on leading the CC&R; Quality Assurance Program, using data, insights and AI-enabled capabilities to identify risks and opportunities, and drive continuous improvement across a multi-channel contact centre setting.
You will partner with operational leaders to deliver customer-focused outcomes, influence decisions and drive transformation, including adoption of new digital AI

📌 Manager, Contact Centre Quality & Ai Improvement (New South Wales)
🏢 Qantas Airways
📍 New South Wales

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