Job Description
Global Vision Recruitment on behalf of Technosoft Australian
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nDate Posted: September 03, ****n
nPosition: ICT Help Desk 1n
nSalary: $75,000 - $76,000 per annum plus 12% superannuationn
nHours: 38 hoursn
nMode: Full-timen
nLocation: Level 19, 180 Lonsdale Street, Melbourne VIC ****n
nExperience required: Minimum 1 year of relevant ICT support or help desk experiencen
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nTechnosoft Australia is a growing IT services and digital solutions company specialising in website development, app development, digital strategy, IT support, and business technology solutions for a wide range of clients across Australia. The company provides creative and reliable technology services with a strong focus on customer satisfaction, technical support, and digital transformation solutions.n
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nWe are currently seeking a motivated and skilled ICT Help Desk Officer to join our growing technical support team. This role is ideal for a candidate with strong troubleshooting skills, excellent communication abilities, and a passion for providing high-quality IT support services to clients and internal users.n
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nThe successful candidate will be responsible for providing technical assistance and support related to hardware, software, systems, and network issues while ensuring prompt resolution of technical problems.n
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nKey
Responsibilities:n
n•Provide first-level technical support to clients and internal staff via phone, email, and remote support toolsn
n•Diagnose and resolve hardware, software, system, and network-related issuesn
n•Install, configure, and maintain computer systems,



software applications, and peripheral devicesn
n•Escalate complex technical issues to senior IT staff when requiredn
n•Maintain accurate records of support requests, troubleshooting activities, and system updatesn
n•Assist with user account management, password resets, and access permissionsn
n•Support website, application, and system maintenance activities where requiredn
n•Monitor system performance and identify potential technical issues proactivelyn
n•Assist in maintaining IT security standards, backups, and software updatesn
n•Provide guidance and training to users on basic IT systems and applicationsn
n•Ensure all support tasks are completed within agreed service timeframesn
n•Collaborate with internal teams to support ongoing technology projects and improvementsn
n•Maintain a professional and customer-focused approach when handling support requestsn
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nQualifications:n
n•Tertiary qualification in Information Technology, ICT, Computer Science, or related fieldn
n•Minimum 1 year of relevant ICT support or help desk experiencen
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nSkills and Other Requirements:n
n•Strong troubleshooting and problem-solving skillsn
n•Knowledge of Windows operating systems, Microsoft Office, networking, and basic server administrationn
n•Excellent verbal and written communication skillsn
n•Ability to work independently and within a team environmentn
n•Strong time management and organisational skillsn
n•Customer service-focused attitude with the ability to work under pressure

📌 Ict Help Desk 1 (Victoria)
🏢 Global Vision Recruitment
📍 Victoria