Job Description

Company Description /n

Ibis Newcastle is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment!

Job Description /n

/n
Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, skilled and in keeping with the principles of Heartist

/n
Support and value the contributions of all team members, creating trust and empowering our people

/n
Treat guests and team members from all cultural groups with respect, sensitivity and transparency.

/n
Be an advocate of ALL: Accor's loyalty program to non members

/n
Checking guests in and out Maintaining accurate guest accounts

/n
Taking bookings, providing helpful information & entering reservations

/n
Answering guests queries in a timely and effective manner.

/n
Addressing guest requests and handling guest complaints in a positive manner.

/n




Liaise with inter departments to assist guest and advise of room moves

/n

Qualifications /n

/n
Previous hotel front office reception experience preferable

/n
Professional telephone manner and exceptional customer service skills

/n
Excellent communication, interpersonal and time management skills

/n
A friendly and positive can-do attitude who enjoys working in a team

/n
Previous experience Opera desirable not essential

/n

Additional Information /n

What is in it for you:

/n

/n
ALL Heartist, Employee perk card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,

/n
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

/n

📌 Front Office Receptionist Tamworth
🏢 AccorHotel
📍 Tamworth