Job Description
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Job Description n
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We're looking for a
Full-time Client Services Representative
to join our reception team at AEC Kedron.
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At AEC & Greencross Kedron, we offer 24/7 emergency and general practice care, with a dedicated team of emergency veterinarians and nurses. Our hospital is known for its high skilled and clinical standards, paired with genuine care and compassion for both patients and their owners.
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In this role you will be the first point of contact for our clients, playing a vital part in ensuring a smooth and supportive experience for both pets and their owners - particularly in urgent and high-pressure situations. We're looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.
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Key Responsibilities
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Act as the first point of contact for all client interactions, both in person and over the phone
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Manage a multi-line switchboard, including handling high volumes of calls efficiently
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Triage and respond appropriately to emergency patient enquiries, escalating when required
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Coordinate appointments, inquiries, and client communications
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Maintain accurate client records and documentation
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Provide clear information on services, pricing, and hospital policies
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Liaise with veterinary staff to support seamless patient care
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Process payments and handle basic financial transactions
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Ensure the reception area is clean, organised, and welcoming
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Assist with general administrative tasks as required
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About You
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Previous experience in a client service role (veterinary or medical experience highly regarded)
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Confident managing a busy switchboard and high call volumes
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Ability to remain calm and composed in stressful or emergency situations
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Strong communication and interpersonal skills
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A team player who can also work independently when required
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Excellent organisational and multitasking abilities
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Passion for animals and commitment to excellent customer service
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Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)
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Apply Today!
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If you enjoy building relationships, providing exceptional service and being part of a supportive team, we'd love to hear from you.
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📌 Client Services Representative - Aec Kedron (Queensland)
🏢 Animal Emergency Centre
📍 Queensland