Job Description
ISS is seeking a
Senior Workplace Facilities Assistant
to join our Workplace & Facilities team in Sydney. This highly visible, front of house role is responsible for creating a warm, qualified and seamless experience for employees, clients and visitors while supporting the day to day coordination of our newly refurbished workplace.
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Based primarily at reception on the client floor, you will be the face of ISS-ensuring every interaction reflects our commitment to service excellence, safety, and a positive workplace culture.
About the Role
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As the
Senior Workplace Facilities Assistant
, you will deliver a blend of reception, workplace coordination, event support, meeting room management and general facilities assistance. You will work closely with the
Workplace/Facilities
Coordinator, Key Account Manager and broader ISS team to ensure the Sydney office operates smoothly and presents at its best every day.
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This role requires someone who is organised, proactive, tech savvy and confident managing multiple priorities at once-often across several floors.
Key Responsibilities
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Reception & Customer Service
Provide a welcoming front of house experience, greet employees and visitors, manage incoming calls and respond to workplace enquiries.
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Workplace Experience & Presentation
Conduct regular checks of meeting rooms, kitchens and common areas to ensure they are clean, tidy, functional and well presented. Encourage staff engagement in workplace activities.
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Office Operations
Support daily workplace operations, resolve issues and escalate where required.
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Meeting & Event Support
Assist with room setup, furniture configuration, basic technology, visitor requirements and coordination of training sessions, town halls and client events.
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Team Support
Work collaboratively with the
Workplace/Facilities
Coordinator and Manager,



taking ownership of assigned tasks and helping prioritise daily activities.
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Communication & Stakeholder Management
Maintain professional communication with employees, clients, contractors and internal teams.
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Safety & Compliance
Follow workplace safety and security procedures, reporting hazards and incidents promptly.
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General Facilities Support
Assist with additional workplace duties as directed by the manager.
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About You
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You will thrive in this role if you are:
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Experienced in a professional environment (2-3 years minimum).
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Organised, methodical and able to manage competing priorities.
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Professionally presented with excellent communication skills.
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Customer focused and confident interacting with clients and staff.
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Skilled in Microsoft Office and comfortable with general IT systems.
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Experienced in
event coordination
or workplace support.
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Able to think on your feet and maintain calm in a fast paced environment.
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Someone who enjoys being part of workplace culture and encouraging engagement.
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Why Join ISS?
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Newly refurbished, modern and calm workplace environment.
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High profile front of house role with strong visibility.
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Supportive team culture and opportunities to grow your facilities career.
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Convenient CBD location with excellent public transport access.
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How to Apply:
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Click on the 'apply' link and complete the online application.
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Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a secure working environment.
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Learn more about ISS in Australia and New Zealand on our website.
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Please note: No agency applications are accepted

📌 Facilities Assistant (New South Wales)
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📍 New South Wales