Job Description
A-Gas is the global leader in the lifecycle management of refrigerant gases and associated products. Through responsible supply, recovery, reclamation and destruction, we help industries reduce emissions and support a more sustainable future.
n
About the Role
n
As we continue to grow our footprint in the Australia/New Zealand market, we're looking for a commercially minded leader to improve the way we: serve our customers, work cross functionally, and ultimately drive better commercial performance across the region.
n
Whilst being the hands-on leader of our Customer Service division, other core responsibilities include:
n
Overseeing the customer service team SOPs including, order processing, claims, CRM accuracy and the day-to-day coordination of customer activities.
n
Ownership of the sales order pipeline and leading the weekly customer reporting
n
Working closely with Commercial and Operations teams to deeply understand customer requirements, and identify growth opportunities
n
Lead the division's process improvement, identify inefficiencies across customer lifecycle and work with stakeholders to simplify, improve or automate them.
n
About You
n
To successfully manage this function, you will have demonstrated experience working in customer service teams and leading process improvement which cross functionally supports broader business units.
n
We see this person as a self-starter with a proactive, forward-thinking approach. But, at the very least you naturally enjoying working with people as part of your role, and subsequently,



have great communication skills at all levels.
n
Other experience you will require for this role:
n
Managed a Customer Service or Customer Operations function.
n
Experience with identifying and reporting on customer trends
n
High proficiency using business systems such as a CRM and MS suite
n
Worked cross functionally with Operations, Sales and Finance teams
n
Experience in industrial gases, chemicals, refrigeration and HVAC-R, manufacturing, industrial distribution, or energy markets will be particularly well suited to this role.
n
Why Join A-Gas?
n
Join an industry and global market leader.
n
Lead an established team while influencing how the broader business operates.
n
Work closely with Commercial, Operations and Finance leadership.
n
Be part of a business with a strong sustainability and environmental purpose.
n
Genuine career growth opportunities within a global organisation experiencing continued expansion.
n
People around the world come into contact with our products every day, often without realising it; from the refrigerant in the fridges and freezers at your local supermarket to the air conditioning in your car,



what we do is a critical part of modern life.
n
A-Gas is the world leader in the supply and lifecycle management of refrigerants and associated products and services. For 30 years, through our first-class recovery, reclamation, and repurposing processes, we have been capturing refrigerant gas for future reuse or safe destruction, preventing its harmful release into the atmosphere.
n
People around the world come into contact with our products every day, often without realising it; from the refrigerant in the fridges and freezers at your local supermarket to the air conditioning in your car, what we do is a critical part of up-to-date life.
n
A-Gas is the world leader in the supply and lifecycle management of refrigerants and associated products and services. For 30 years, through our first-class recovery, reclamation, and repurposing processes, we have been capturing refrigerant gas for future reuse or safe destruction, preventing its harmful release into the atmosphere.
n
Researching careers? Find all the information and tips you need on career advice.
n
Your application will include the following questions:
n
n
Which of the following statements best describes your right to work in Australia?
n
What's your expected annual base salary?
n
How many years' experience do you have as a Head of Customer Service?
n
How much notice are you required to give your current employer?
n
Do you have Trend Analysis experience?
n

📌 Head Of Customer Service (Victoria)
🏢 A-Gas
📍 Victoria