Create Exceptional Customer Experiences
Are you an experienced Service Advisor who thrives on delivering outstanding customer service and keeping a busy workshop running smoothly? Join Toyota as a Service Advisor and become a key link between our customers and Service team.
As part of Peter Warren Automotive, you'll represent the trusted Toyota brand while also working within a multi-brand dealership environment across MG, Volkswagen and Geely. This is an opportunity to build solid customer relationships, develop your automotive career and be part of a supportive, high-performing team.
About the Role
As a Service Advisor, you will be responsible for creating a seamless experience for customers from vehicle check-in through to collection. You'll work closely with Technicians, Workshop Controllers and Service Managers to ensure vehicles are serviced efficiently, accurately and to manufacturer standards.
Key responsibilities include:
Welcome customers and manage vehicle check-in and handover
Prepare repair orders, estimates, invoices and service documentation
Keep customers informed throughout the repair and servicing process
Identify additional service and repair opportunities where appropriate
Coordinate with Technicians and Workshop teams to manage workflow
Ensure work is completed to Toyota and manufacturer standards
Follow up customers and build long-term relationships
Achieve customer satisfaction, productivity and service department KPIs
Handle customer enquiries and resolve concerns professionally
About You
We're looking for a customer-focused automotive professional who can confidently manage a busy Service department.
You'll bring:
Previous experience as a Service Advisor within an automotive dealership




Strong understanding of servicing, repairs and workshop operations
Excellent communication and customer relationship skills
Strong organisation and ability to manage competing priorities
Confidence discussing additional service and repair requirements
A professional presentation and positive customer-focused approach
Solid computer and administration skills
Ability to work collaboratively in a fast-paced team environment
Current Australian Driver Licence
What's in it for You?
Competitive remuneration with strong earning potential
Represent the Toyota brand in a leading Bathurst dealership
Exposure to MG, Volkswagen and Geely
Manufacturer training and ongoing professional development
Career progression across Peter Warren Automotive
Employee vehicle and parts discounts
Exclusive retail and lifestyle discounts
Employee Assistance Program (EAP)
Supportive team environment and long-term career opportunities
About Us
Peter Warren Automotive is one of Australia's largest and most established automotive dealer groups, representing a portfolio of leading automotive brands across NSW, Queensland and Victoria.
At Peter Warren Automotive, we're passionate about our people and creating an environment where talented individuals can develop, grow and build long-term careers. With a strong focus on customer experience, performance and career development, our dealerships provide the opportunity to work alongside experienced automotive professionals across some of the industry's most recognised brands.
Ready to Join Us?
If you're an experienced Service Advisor looking for your next prospect with Toyota and Peter Warren Automotive, we'd love to hear from you.
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📌 Service Advisor (Bathurst)
🏢 Peter Warren Automotive Holdings
📍 Bathurst