Job Description
Join the Journey with SIXT Australia – Customer Experience Agent n
SIXT is driving a new era of car rental in Australia – and we want you in the driver's seat.
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Backed by the trusted NRMA name, SIXT is a premium, global mobility brand bringing world-class service, unbeatable value, and an unforgettable customer experience to Australians. Whether it's compact cars, family SUVs, prestige vehicles, or commercial trucks, thousands of customers choose SIXT every day – and our people are the reason why.
About the Role n
As a Customer Experience Agent, you'll be at the heart of our customer journey
and a key contributor to our branch performance
. You'll combine outstanding service with confident sales conversations, helping customers get the most value from their rental while driving strong commercial results for the business.
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You'll bring energy, empathy and a solutions-first mindset to every interaction — identifying customer needs, recommending the right products, and turning everyday rentals into premium experiences.
Your day-to-day will include: n
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Delivering premium, friendly customer service that builds trust and loyalty
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Proactively selling rental upgrades, protection products and add-ons at the counter to meet customer needs and maximise revenue
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Confidently explaining products, benefits and value in a clear, customer-focused way
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Seamlessly managing rental agreements from start to finish with accuracy and efficiency
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Answering enquiries in person, over the phone, and via email
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Cleaning and preparing vehicles to the highest presentation standards
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Supporting vehicle pick-up and delivery when required
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Maintaining a clean, professional and welcoming branch environment
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Assisting with admin and operational tasks to support daily targets and KPIs
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What We're Looking For n
We're not just after experience — we're looking for attitude
and a natural sales mindset
. If you enjoy engaging with customers, influencing outcomes, and working towards transparent targets in a fast-paced environment, we want to hear from you.
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Ideally, you'll bring:
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Clear, confident communication skills with a strong customer focus
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A genuine passion for sales and the ability to convert opportunities into results
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A proactive, can-do approach — especially under pressure
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Previous experience in retail, hospitality, customer service or sales (preferred)
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Strong attention to detail and admin accuracy
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A full, unrestricted driver's licence
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Solid computer skills
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Full Australian working rights
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Flexibility to work across a 7-day rotating roster (including weekends)
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Why SIXT? n
We offer more than just a job — we offer a career with real momentum. At SIXT, performance is recognised and rewarded. You'll receive full training, structured sales coaching, and ongoing support to help you succeed and grow.
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You'll also enjoy:
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Uncapped bonuses for high-performing sales and service results
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Career development opportunities across roles and locations
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Elite Club rewards for monthly top performers
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Employee discounts — up to 30% off SIXT rentals for you and your family globally
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NRMA Group benefits, including lifestyle discounts, wellbeing programs and support
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A fun, inclusive and high-energy team where no two days are the same
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We're proud of our diverse team and committed to creating a workplace where everyone belongs. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities and culturally diverse groups.
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