Job Description
Handle inbound calls from existing customers
Guide customers through challenging financial circumstances
Assess financial hardship eligibility
Establish manageable payment plans
Navigate tailored solutions to help customers maintain essential energy services
Provide empathetic, active listening and problem-solving support
Requirements
Minimum of 12 months experience within retail, hospitality or customer service
Exceptional customer service and empathy skills
Positive, self-motivated attitude
Ability to work a weekly rotating roster of 8:00am–4:00pm, 9:00am–5:00pm and 10:00am–6:00pm
Core Competencies




Demonstrates robust customer service capabilities with a focus on empathy and problem-solving to assist customers in financial hardship.
Skilled in establishing payment plans and navigating tailored solutions to maintain essential services.
Highest-signal resume keywords
Customer Service Experience
Empathy Skills
Problem-Solving Support
Financial Hardship Assessment
Payment Plan Establishment
ATS Optimization Keywords
Soft Skills
Active Listening
Positive Attitude
Self-Motivation
Industry Keywords
Retail
Hospitality
Customer Service
Financial Circumstances
Energy Services

📌 Customer Assist Specialist - Payment Assist (Sydney)
🏢 Jobtailor
📍 Sydney