Job Description
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Summary:
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The Sales Support and Customer Service Specialist plays a crucial role in ensuring customer satisfaction and supporting the sales team within the manufacturing and production industry. Based in Kewdale, Western Australia, this permanent full-time position involves providing exceptional service to clients, managing inquiries, and facilitating smooth sales processes to contribute to the overall success of the business.
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Responsibilities:
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Assist customers with inquiries and provide product information to enhance their purchasing experience.
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Process sales orders and ensure timely delivery of products to clients.
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Collaborate with the sales team to support sales initiatives and achieve targets.
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Maintain accurate records of customer interactions and transactions in the database.
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Resolve customer complaints and issues promptly and effectively.
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Prepare sales reports and assist in the analysis of sales data to identify trends.
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Coordinate with production and logistics teams to ensure customer requirements are met.
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Qualifications:
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Associate degree or equivalent experience in a relevant field.
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Proven experience in sales support or customer service, preferably in the manufacturing sector.
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Robust communication and interpersonal skills to effectively engage with customers and team members.
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Proficient in using CRM software and Microsoft Office Suite.
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Ability to work in a fast-paced environment and manage multiple tasks efficiently.
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Strong problem-solving skills and attention to detail.
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📌 Sales Support And Customer Service Specialist (Perth)
🏢 Maspro Engineering Trading Pty
📍 Perth