Job Description
Title: Analyst, Customer & Patronage Insights
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Requisition ID: *****
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Work Type: Ongoing Full Time
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Fixed Term Period: Not Applicable
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Location: Melbourne - CBD
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Date Posted: 7 Sept ****
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About Us
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We create thriving places and connected communities. We plan, build and maintain Victoria's transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
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We welcome applicants from diverse backgrounds and are committed to creating a secure, inclusive workplace where our people can thrive and do meaningful work.
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About The Role
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The Analyst, Customer & Patronage Insights supports data-driven decision making across Victoria's public transport network. The role analyses large-scale ticketing, patronage and customer related data to understand travel behaviour, identify trends and anomalies, and explain changes in network use.
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Using Databricks and Power BI, the role develops reporting, dashboards and data assets that provide clear and accessible insights to stakeholders. The Analyst also contributes to analytical methods, data quality and validation, and responds to ad hoc requests. An inquisitive approach and ability to explore data, uncover meaningful insights and clearly communicate findings to technical and non-technical audiences are key to the role.
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What we're looking for (Selection Criteria)
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You're Someone Who
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Analyses complex data and solves problems,



investigating issues from multiple perspectives and using sound judgement to identify meaningful patterns, trends and insights.
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Has strong data and technical skills, with proficiency in SQL, Databricks and Power BI, and an understanding of data quality, structures and integrity.
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Communicates insights clearly and effectively, translating complex analysis into accessible information that supports informed decision-making.
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Builds strong stakeholder relationships and works collaboratively, responding to diverse needs, sharing knowledge and contributing to a supportive team environment.
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Is curious, adaptable and focused on continuous improvement, exploring new approaches, improving analytical processes and responding effectively to changing priorities.
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Clickhere to access the Position Description.
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Qualifications And Experience
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You'll bring:
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Experience writing SQL to explore, analyse and transform large datasets (mandatory).
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Experience working with Databricks, and developing reports and data visualisations in Power BI.
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Experience using AI tools to support insight development and identify new ways to analyse and understand data.
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Pre-employment checks and employment conditions
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Relevant pre-employment screening and reference checks will be required.
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Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
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Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
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How To Apply
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Click the 'Apply' button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
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Applications close at *****pm on Monday, 21 September ****.
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Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we're unable to accept email or manual submissions.
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For further information about the role, please contact James Truscott, Manager Customer and Patronage Insights at
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Redeployees
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If you are a VPS redeployee, please state this in your cover letter and include your case manager's contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.
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Important Information
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If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

📌 Patronage & Customer Insights Analyst (Victoria)
🏢 Department Of Transport
📍 Victoria