Job Description
Key Account Manager
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Location:
Melbourne, VIC
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Be part of something bigger. Be part of ISS.
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About the Role
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The Key Account Manager role is primarily focused on contract delivery across Key Accounts, to ensure reliable and consistent delivery to plans. The role is responsible to ensure risk identification / controls, incidents and
tenant/client/customer
issues are managed as per the agreed processes.
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To provide vision, leadership and drive the contract portfolio performance to maximise business growth, profitability and overall responsibility to provide a healthy & safe workplace for all facility users, employees and sub-contractors.
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Build a culture of high performance amongst the service delivery team and foster an attitude of continuous improvement that enhances the standing of both ISS and the Customer(s) in the industry.
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The integrity of the sites is to be managed through the identification of project improvements and compliance to Client and ISS
processes/procedures.
The Key Account Manager is responsible for managing all our client sites along with the Key Facilities Deliver Teams, whilst being expected to uphold the values of ISS.
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Key Areas of Focus
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Client Liaison n
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Develop and maintain a close working relationship with the designated client representatives via regular formal meetings
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Ensure effective communications with client representatives and tenants
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Act as the building owner's representative for all facilities within the designated area.
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Act as the contact/ISS representative for all site related issues
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Provide excellence in customer service to internal and external customers in order to deliver ISS' Service with a Human Touch.
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Complete assigned tasks with minimal disruption to the client
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Safety, Health and Environment Management n
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Apply, enforce and monitor compliance with both client and ISS HSEQ policies,



procedures and systems associated with the contract
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Monitor and recommend improvements to enhance the effectiveness of the safety systems, behaviors and practices
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Ensure appropriate resources are applied to achieve safety objectives
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Display high level knowledge of safety processes and standards relating to work activities
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Building Essential Safety Measures and QSE Compliance
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Incident Management
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Financial Management
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Planning and Scheduling
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Why Join Us?
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Impact:
Play a key role in managing people and culture program delivery to our frontline workforce
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Growth:
Access to professional development and career advancement opportunities
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Culture:
Join a cooperative, inclusive, and forward-thinking team
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Rewards:
Competitive salary and comprehensive benefits package
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What We're Looking For
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Preferably a tertiary education in facility management, business administration or project management or similar operational qualifications.
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Managed a work force.
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A sound understanding of the operations and maintenance environment in a cleaning function.
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Experience in the delivery of presentations to various work groups.
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Issue resolution and problem solving.
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Ability to travel intrastate on a regular basis, with interstate travel required from time to time
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Experience in change management
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Effective communication
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Ability to develop others
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How to Apply:
n Click on the 'apply' link and complete the online application.
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Our Commitment:
n ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.
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Learn more about ISS in Australia and New Zealand on our website.
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Please note: No agency applications are accepted

📌 Key Account Manager (Victoria)
🏢 ISS Facility Services
📍 Victoria